Client Service Representative at Warr Acres Animal Clinic

Practice:

Warr Acres Animal Clinic is a trusted veterinary practice in Oklahoma City, OK. We offer many services to keep animal companions healthy and happy. Our commitment to excellence in veterinary medicine is matched only by our genuine love for animals.

We are seeking a reliable and personable Part-Time Client Service Representative to join our fast-paced veterinary clinic. This role is the first point of contact for our clients and plays a critical role in creating a positive, efficient experience for both pets and their owners.

“Consistent attendance and reliability are essential—this role directly impacts patient care and team workflow.”

Schedule:
Part-time, with evening and/or weekend availability required

Pay:
$14 - $18 

What You’ll Do:

• Greet clients and patients with professionalism and warmth

• Answer high-volume phone calls and schedule appointments efficiently

• Check clients in and out, process payments, and manage medical records

• Communicate clearly with doctors and technicians to support patient flow

• Maintain a clean, organized, and welcoming front desk area

What We’re Looking For:

• Ability to multitask and stay composed in a fast-paced environment

• Strong communication and customer service skills

• Attention to detail and accuracy with scheduling and payments

• Dependability—attendance and punctuality are critical in this role

• Team-oriented mindset with a willingness to jump in where needed

Bonus (Not Required but Preferred):

• Previous veterinary or medical front desk experience

• Familiarity with scheduling software and multi-line phone systems

Why Join Our Team:

• Supportive team environment with clear expectations

• Opportunity to learn and grow within the veterinary field

• Be part of a clinic that values efficiency, teamwork, and excellent client care

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities:

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications:

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered:

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy. 

Pay Range: