Director of Application Solutions

At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy. At Heartland, we go beyond the ordinary to foster an environment that nurtures growth, invests in our employees, and creates pathways for professional development.

The Heartland promise doesn't stop at operational brilliance; it extends to encompass non-clinical facets like recruiting & human resources, marketing, procurement, payables management, accounting & finance, and information technology. In essence, we've got every corner covered, so our partners can focus on what truly matters - providing optimal care for their patients. As a dedicated member of our Support Center, you'll have the opportunity to be a part of what makes that happen. Your role will be pivotal in helping our partners deliver unparalleled patient care.

The Heartland philosophy rests firmly on the pillars of Servant Leadership. This ethos defines our Support Center team, where every member embraces the ethos of selfless service and approaches every challenge with an unwavering commitment to support. If this resonates with your personal and professional values, then we'd like to get to know you better!

Position Purpose

Reporting to Heartland’s CTO, the Director of Application Solutions is responsible for the strategy, architecture, selection, and lifecycle management of the organization’s core business applications, with primary accountability for the Practice Information Management System (PiMS) platform and AI-enabled application capabilities.

This role partners closely with business and technology leaders to deliver scalable, secure, and high-value technology platforms aligned to defined business capabilities. The Director of Application Solutions serves as the lead solution architect for major initiatives, oversees application evaluations, and translates technology demand into actionable roadmaps that support operational growth and standardization.

This position operates as a peer to the leaders of IT Operations, BI & Data, and Vendor Management and plays a key role in shaping the organization’s long-term technology strategy. This is a full-time remote role.

At Heartland, all of our team members embody the spirit of Servant Leadership.

• Authentic Listening - Continually listening with an open mind and heart to what is said and unsaid.
• Building Community –Bringing team members together and mobilizing them around our collective purpose and commitment to our communities.
• Commitment to the Growth of the People – Dedicated to the personal and professional growth and development of our team members.
• Conceptualization -Forward thinking and approaching work and challenges with an end-to-end view.
• Empathy – Demonstrating empathy and understanding with others, approaching everything assuming positive intentions.
• Foresight – Taking the past, the present, and the future decision-making process.
• Healing – Focusing on the emotional and physical health of our team members.  Offering support and solutions to ensure our team members have balance.
• Persuasion – Building group consensus and buy-in.
• Self-Awareness – Conscious knowledge of personal character, emotions, intentions, and leadership impact.
• Stewardship - Concern for our team members, customers, communities, and the organization as a whole and making good use of all that is available to provide appropriate support.

Essential Responsibilities:

Application Platform Strategy & Ownership

• Define and execute the strategy and roadmap for core business applications, with primary accountability for the PiMS platform.
• Align application capabilities to business priorities, driving standardization, scalability, and long-term value.
• Establish and manage the lifecycle for applications, including introduction, optimization, and retirement.

Solution Architecture & Technology Evaluation

• Serve as the lead solution architect for major initiatives and new technology adoption.
• Lead the evaluation and selection of software and platforms, translating business needs into scalable, supportable solutions.
• Ensure alignment with infrastructure, security, and data strategies through close partnership with IT Operations and BI & Data.

AI-Enabled Solutions

• Identify, evaluate, and guide the adoption of AI-enabled applications that deliver measurable operational and clinical value.
• Establish practical governance and standards for AI solutions within the application portfolio.

Delivery Leadership & Business Partnership

• Lead application initiatives through a combination of direct and matrixed resources.
• Act as the primary technology partner to business leaders for application and platform capabilities.
• Partner with Vendor Management and cross-functional IT leaders on software selection to ensure successful delivery and adoption.

Requirements/Qualifications:

Required Experience

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience).
• 8+ years of progressive experience in application leadership, solution architecture, or technology platform management.
• Proven experience leading business application strategy and delivery in a multi-site or high-growth environment.
• Hands-on experience with solution architecture and software/platform selection.
• Demonstrated fluency in modern programming languages such as Python and .Net/C#, with the ability to apply that knowledge to solution architecture, application design, automation, and AI-enabled platforms.
• Ability to define development standards and effectively lead internal and vendor development efforts using modern engineering practices.
• Experience translating business needs into technology roadmaps and scalable solutions.
• Experience working in a matrixed environment and influencing without direct authority.

Preferred Experience

• Master’s degree preferred but not required.

• Experience in healthcare, veterinary, retail, or other multi-location operational environments.
• Experience with PiMS or similar operational/clinical systems.
• Experience implementing or scaling AI-enabled business applications.
• Experience establishing application lifecycle management and portfolio rationalization.

Benefits Offered:

• Physical wellness: Health, dental, vision, voluntary life and disability programs, and discounted access to gym memberships
• Mental wellness: Paid time off, flexible work schedules, and EAP
• Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
• Professional wellness: Learning and career development solutions

Pay Range: