Clinic Operations Manager at Arlington Park Veterinary Hospital

Practice:

Arlington Park Veterinary Hospital is recognized as one of America’s top veterinarians in consumer surveys of Chicago-area veterinary practices and has consistently been given top ratings. For the past four decades we have provided completeveterinary servicesto dogs and cats in the northwest suburbs and beyond.

Reporting to the Regional Director of Operations, Arlington Park Veterinary Hospital is seeking a Clinic Operations Manager to lead daily operations, support clinical team, and deliver an exceptional patient experience. This role blends operational oversight, financial management, team leadership, and strategic collaboration.

Pay range: $60,000 - $70,000

Why This Role Is Different

This position goes beyond day-to-day operations, you’ll help shape the future of a respected, community-focused hospital.

What sets this opportunity apart:

• Hands-on leadership: Mentor and elevate support staff at all skill levels.
• Professional growth: Stretch assignments, potential for dual-PM exposure, and leadership development within a strong support network.
• Strategic impact: Influence operations, culture, and long-term planning alongside regional and Heartland partners.
• Meaningful ownership: Your ideas directly impact hospital performance, efficiency, and client experience.

We are committed to finding a leader who is excited by the challenge of managing a high-performing hospital, developing a skilled and compassionate team, and driving meaningful, lasting impact. If you’re looking for a place to grow, lead confidently, and shape the future of a respected practice, Arlington Park Veterinary Hospital is ready to welcome you.

• Business Acumen: Understands commercial and economic business matters; how the business works, how we make money, and how strategies and decisions impact financial and operational results.
• Client Service and Customer: Serving and supporting clients with their needs or issues; Ensuring all practice activities result in the highest level of client satisfaction.  Keeping the client and patients at the center of everything you do.
• Organizing and Planning: Making plans, organizing, and structuring the work of self and others; Setting priorities and establishing plans with clear goals and timeframes.
• Learning and Self-Development: Developing one's knowledge, skills, and capabilities; Curiosity for learning, seeking out new methods and approaches, continuously seeking feedback from others and incorporating it for growth.
• Motivating and Inspiring: Motivating and inspiring others; Mobilizing the team to collectively achieve practice goals, modeling leadership behaviors that make team members want to run towards them and creating a culture where team members are fully engaged and bring their whole selves to work.
• Investigating, Analyzing, and Evaluating: Critically evaluating and analyzing information or data; Continually reviewing practice performance and opportunities to drive better results; Analyzing relevant data around practice performance, evaluating results, and decisively choosing a course of action based on alternatives.
• Solving and Improving: Making improvements and solving problems or issues; Approaching problem solving creatively; Effectively navigating conflict; Demonstrating resiliency when faced with challenges or adversity.
• Managing Complexity and Ambiguity: Working effectively in unfamiliar or ambiguous situations; Remaining calm under pressure and demonstrating learning agility to apply lessons learned from prior situations.
• Change Management: Managing change and supporting others through change; creating a vision for change; effectively communicating change; inspiring others to engage in the change; and evaluating change effectiveness.
• Developing and Coaching: Building others’ knowledge, skills, and capabilities; regularly coaching and providing feedback; creating stretch assignments and/or delegating; being intentional about development plans and discussions.
• Cooperation and Collaboration: Cooperating with others and working as part of a team; building and nurturing relationships with key stakeholders (including veterinarians, support staff, distributor representatives, and support center partners) to drive the practice's success; leverage strategic partnerships to enhance practice performance.

Essential Responsibilities:

• Oversee daily hospital operations and support veterinarians and technicians.
• Manage budgeting, revenue growth, inventory, payroll, and expense control.
• Ensure excellent client service and a clean, safe hospital environment.
• Recruit, schedule, train, and develop team members; foster a positive, engaged culture.
• Maintain regulatory compliance (OSHA, DEA, EEOC, ADA, DOL) and accurate medical records.
• Use performance data to improve efficiency and drive growth.
• Collaborate with the Medical Director, Regional Director, HR, Marketing, and vendor partners.

Requirements/Qualifications:

• Full-time, on-site; ability to work weekends as needed
• High school diploma or equivalent required; associate degree in veterinary technology, applied science, or business a plus; Practice Manager Certification a plus
• Ability to lift up to 25 lbs independently and over 25 lbs with assistance
• Knowledge of OSHA safety standards and proper PPE use
• Excellent computer skills (MS Office, office technology, practice software)
• Basic math skills and ability to calculate medication dosages
• Strong communication and client service experience

Benefits Offered:

• Paid time off
• Health, dental, and vision insurance
• Retirement benefits
• Bonus incentive
• Career and professional development
• Employee Assistance Program
• DVM Referral Program

Pay Range: