Client Service Representative | Cat-Only Practice TLC Cat Clinic

Practice:

TLC Cat Clinic, located in Plymouth, MN, specializes in providing high-quality, compassionate veterinary care exclusively for cats. Our mission is to foster strong human-animal bonds through a focus on preventive care, responsible pet ownership, and client education. We proudly serve Plymouth and neighboring areas. At TLC Cat Clinic, we are committed to ensuring the well-being of feline companions in a warm and welcoming environment.

Not all CSR roles are created equal.

At TLC Cat Clinic, we’ve intentionally built a different kind of environment—one that’s quieter, more focused, and designed around what cats (and the people who love them) actually need.
If you’re looking to practice high-quality medicine without the chaos of barking dogs, heavy restraint, or snowy patient walks, this may be the change you’ve been hoping for.

Why TLC Cat Clinic?
We are a feline-exclusive, Fear Free-focused practice, which means:
Patients are generally under 20 lbs
Minimal noise, calmer workflow
No nights or weekends (M–F, 9am–6pm)
Emphasis on low-stress handling (Churu > force, always)
The ability to truly specialize in feline medicine
Streamlined inventory & pharmacy (yes, it matters)
And… a healthy supply of lint rollers

Pay: $18 - $22

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities:

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications:

• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered:

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy. 

Pay Range: