Client Service Representative at Northshore Animal Hospital

Practice:

Northshore Animal Hospitalin Knoxville, TN isn’t just any veterinary clinic—we’re a full-service companion animal hospital where pets and their people are part of our community. Our team is easygoing, down-to-earth, and genuinely cares about each other, our patients, and our clients. We take pride in fostering a positive, supportive, and collaborative environment where everyone’s input is valued. While we stay professional, we also know how to enjoy a good laugh and truly value the team spirit that makes working together so enjoyable.

Love animals and people? We’re looking for a friendly, motivated team player to be the welcoming face (and voice) of Northshore Animal Hospital!

This is more than just answering phones—you’ll greet clients, schedule appointments, process payments, update records, and help keep our day running smoothly.

We’re looking for a candidate with a Positive attitude & great communication skills! 
The ideal candidate is detail-oriented and a multitasker with the willingness to learn in a fast-paced environment.

If you’re ready to join a supportive, fun, and compassionate team that’s committed to high-quality care, we’d love to meet you!

Schedule: Typically four shifts per week from 7:15 a.m.–6:00 p.m. On weeks you are scheduled for a Saturday (approximately every other week), you will work three full 7:15 a.m.–6:00 p.m. shifts and one half-day shift during the week, plus a half-day shift on Saturday.

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities:

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications:

• Ability to work on weekends as required
• Previous veterinary experience preferred but not required
• Customer Service experience is required
• High school diploma or equivalent
• Practices OSHA safety techniques including proper PPE

Benefits Offered:

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program
• Personal Pet Discount
• Uniform Allowance

Benefits offered may vary depending on full or part time employment status according to company policy. 

Pay Range: