Client Service Representative Town and Country Animal Hospital

Practice:

Town and Country Animal Hospital, which specializes in companion and exotic medicine, was founded on November 1st, 1989. Our office is located in Hattiesburg, a big city with a small-town feel. Many of our clients are our friends and neighbors.

We’re looking for a dedicated and compassionate Veterinary Receptionist to join our team full-time! This position is more than just answering phones—you’ll be the warm, welcoming face that sets the tone for our clients and their pets from the moment they walk through the door.

Schedule:
Must be available to work Monday–Friday, 7:00 AM – 6:00 PM (rotating shifts within those hours). Saturday shifts (7:30am-12pm) once monthly.

❤️ Who We’re Looking For:

• Someone friendly, empathetic, and professional

• A team player who can handle a fast-paced environment with grace

• A strong communicator with a genuine heart for both clients and animals

• Organized and comfortable with computers, phones, and multitasking

What You’ll Be Doing:

• Greeting clients and checking in patients

• Answering phones and scheduling appointments

• Supporting our doctors and techs with smooth client communication

• Helping clients feel informed, cared for, and confident in our care

• Handling payments, records, and daily administrative duties

Experience in veterinary medicine or customer service is a plus, but not required.
We’re happy to train the right person with the right attitude!

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities:

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications:

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered:

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy. 

Pay Range: