Client Service Representative at Forest Hills Veterinary Clinic

Forest Hills Veterinary Clinic is a full-service animal clinic servicing the areas of Ada, Cascade, East Grand Rapids, Forest Hills, and the Southeast Grand Rapids area. We will accept routine care clients as well as those with medical, surgical, and dental issues.

Beyond first-rate pet care, we make our clinic comfortable, kid-friendly, and a very calm environment so your pet can relax in the waiting room and look forward to meeting their Grand Rapids veterinarian.

We are seeking a full time experienced veterinary receptionist for our 2 doctor small animal practice in the Cascade Forest Hills area. Ideal candidate should be comfortable with client education, and posses strong communication skills, as we focus on preventative medicine. Candidate should also be a positive, motivated team player with strong will, be focused, and have the ability to multi-task in a busy environment. Candidate should be detail oriented, and love working with animals and people.

Our goal is to provide the highest quality medicine with compassion and with an emphasis on client education.

Full-time is a 4 day work week, no weekends. 

Hours of operation: Monday - Friday 8:30am - 6:00pm 

Pay range: $16 - $17

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.