Vice President of Operations

At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy. At Heartland, we go beyond the ordinary to foster an environment that nurtures growth, invests in our employees, and creates pathways for professional development.

The Heartland promise doesn't stop at operational brilliance; it extends to encompass non-clinical facets like recruiting & human resources, marketing, procurement, payables management, accounting & finance, and information technology. In essence, we've got every corner covered, so our partners can focus on what truly matters - providing optimal care for their patients. As a dedicated member of our Support Center, you'll have the opportunity to be a part of what makes that happen. Your role will be pivotal in helping our partners deliver unparalleled patient care.

The Heartland philosophy rests firmly on the pillars of Servant Leadership. This ethos defines our Support Center team, where every member embraces the ethos of selfless service and approaches every challenge with an unwavering commitment to support. If this resonates with your personal and professional values, then we'd like to get to know you better!

Position Purpose

The Vice President of Operations (VPO) leads all operations activities associated with the assigned portfolio including P&L performance, continuous productivity and operational optimization, exercises and ensures discipline of our resources, and supports overall team engagement.  The VPO is the critical link ensuring alignment of organizational priorities across the Regional Director team.  The primary focus of the VPO is to positively impact the lives of our veterinary teams and their business performance through impeccable leadership of the Regional Director Team providing them support ultimately contributing to the long-term success and growth of the organization. This is a full-time remote role with a significant travel requirement (up to 75%).

At Heartland, all of our team members embody the spirit of Servant Leadership.

• Authentic Listening - Continually listening with an open mind and heart to what is said and unsaid.
• Building Community –Bringing team members together and mobilizing them around our collective purpose and commitment to our communities.
• Commitment to the Growth of the People – Dedicated to the personal and professional growth and development of our team members.
• Conceptualization -Forward thinking and approaching work and challenges with an end-to-end view.
• Empathy – Demonstrating empathy and understanding with others, approaching everything assuming positive intentions.
• Foresight – Taking the past, the present, and the future decision-making process.
• Healing – Focusing on the emotional and physical health of our team members.  Offering support and solutions to ensure our team members have balance.
• Persuasion – Building group consensus and buy-in.
• Self-Awareness – Conscious knowledge of personal character, emotions, intentions, and leadership impact.
• Stewardship - Concern for our team members, customers, communities, and the organization as a whole and making good use of all that is available to provide appropriate support.

• Responsible for leading a team of 5-10 Regional Director direct reports in support of a portfolio of 100+ practice locations.
• Collaborates with executive leadership and cross functionally to align business objectives with operational strategies that drive efficient and productive processes within a rapidly growing multi-location veterinary organization.
• Builds and develops strong relationships with our partner practices, veterinarians, practice managers, technicians, and administrative team members; continually strives to preserve the practice’s local identity, culture, relationships, and legacy while providing operational support to ensure successful performance.
• Proactively develops, executes, and optimizes operational strategies in collaboration with the regional director team to achieve financial targets.
• Supports organic growth through strategic planning, and ensures support is readily available for seamless integration of newly acquired practices.
• Invests in the development and performance of the Regional Director team: including evaluating performance, creating development plans, goal setting, and coaching the team towards optimal performance.
• Mitigates organizational risk by ensuring compliance with industry regulations, company policies, safety standards, and licensing requirements.
• Acts as a key company communicator, creating and distributing broad operational or company messages; continually leading and supporting key messages.
• Lead and manage operational change initiatives, ensuring smooth transitions and Regional Director buy-in. Facilitate training and support during periods of transition.

• 3+ years in operational management role
• Bachelor’s degree required or advanced degree
• Proven track record of leading and scaling operations in a dynamic business environment
• Financial Acumen -previous P&L responsibility, budget management, cost optimization
• Experience in the veterinary industry, human medical/dental industry, or other physician focused multi-site industry
• Excellent leadership, team-building, & communication skills
• Willingness to travel up to 75% of the time

• Physical wellness: Health, dental, vision, voluntary life and disability programs, and discounted access to gym memberships
• Mental wellness: Paid time off, flexible work schedules, and EAP
• Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
• Professional wellness: Learning and career development solutions