Systems Administrator

At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy. At Heartland, we go beyond the ordinary to foster an environment that nurtures growth, invests in our employees, and creates pathways for professional development.

The Heartland promise doesn't stop at operational brilliance; it extends to encompass non-clinical facets like recruiting & human resources, marketing, procurement, payables management, accounting & finance, and information technology. In essence, we've got every corner covered, so our partners can focus on what truly matters - providing optimal care for their patients. As a dedicated member of our Support Center, you'll have the opportunity to be a part of what makes that happen. Your role will be pivotal in helping our partners deliver unparalleled patient care.

The Heartland philosophy rests firmly on the pillars of Servant Leadership. This ethos defines our Support Center team, where every member embraces the ethos of selfless service and approaches every challenge with an unwavering commitment to support. If this resonates with your personal and professional values, then we'd like to get to know you better!

Position Purpose

Reporting to the Director of IT Operations, the Systems Administrator is responsible for providing general desktop, server, and network support to the Support Center. In addition, they will assist with the management of Microsoft 365, Azure, and other cloud resources, collaborating closely with other departments to support their goals. This is a hybrid role that requires at least three in-office days per week at our Chicago office.

At Heartland, all of our team members embody the spirit of Servant Leadership.

• Authentic Listening - Continually listening with an open mind and heart to what is said and unsaid.
• Building Community –Bringing team members together and mobilizing them around our collective purpose and commitment to our communities.
• Commitment to the Growth of the People – Dedicated to the personal and professional growth and development of our team members.
• Conceptualization -Forward thinking and approaching work and challenges with an end-to-end view.
• Empathy – Demonstrating empathy and understanding with others, approaching everything assuming positive intentions.
• Foresight – Taking the past, the present, and the future decision-making process.
• Healing – Focusing on the emotional and physical health of our team members.  Offering support and solutions to ensure our team members have balance.
• Persuasion – Building group consensus and buy-in.
• Self-Awareness – Conscious knowledge of personal character, emotions, intentions, and leadership impact.
• Stewardship - Concern for our team members, customers, communities, and the organization as a whole and making good use of all that is available to provide appropriate support.

Essential Responsibilities:

• Provide intermediate to advanced technical support for workstations, servers, and networks for our Support Center and our practices.
• Manage Microsoft 365, Microsoft Azure, and other cloud infrastructure environments.
• Create and update IT documentation.
• Assist with IT infrastructure projects.

Requirements/Qualifications:

• 4+ years of IT infrastructure experience.
• Experience administering Microsoft 365 and Microsoft Azure environments.
• Good written and verbal communication skills along with solid typing skills.
• Stable, high-speed home Internet when working from home.
• Azure AZ104, Microsoft 365 MS102, or other industry certifications is a plus.
• Flexibility – must be comfortable working in a growing environment and the change that entails.

Benefits Offered:

• Physical wellness: Health, dental, vision, voluntary life and disability programs, and discounted access to gym memberships
• Mental wellness: Paid time off, flexible work schedules, and EAP
• Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
• Professional wellness: Learning and career development solutions

Pay Range: