Client Service Representative

Practice:

Fulton Animal Hospital is a full-service, small animal veterinary hospital serving Canal Fulton and neighboring communities since 1956. Our hospital provides services for cats, dogs, chickens, sheep, and goats. We’ve got you covered from preventative care, health certificates, surgery, and dentistry; to X-ray, ultrasound, and laser therapy.

Over the years, our hospital has grown into a multiple-doctor practice, dedicated to offering the most up-to-date medical treatments while maintaining our hometown feel. Our skilled and knowledgeable staff proudly serve our clients and their pets.

We are looking for an experienced Veterinary Receptionist to join our team!
Our ideal candidate would contribute to maintaining our hospital's culture of teamwork, excellent customer service, and top-notch patient care. Multitasking in a fast-paced environment and being detail-oriented are important skills for this position. The ideal candidate has at least 1 year of customer service experience (required) and 1 year of veterinary experience (required).

Hourly wage is determined by experience and skill set.

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities:

The primary duties of our Veterinary Receptionists include, but are not limited to:

• Greeting clients
• Answering phones
• Scheduling, checking in, and checking out appointments
• Managing appointment flow
• Checking clients out via cash, credit card, or check
• Communicating between clients and doctors
• Processing medication refill requests
• Client education
• Filling medications
• Keeping the hospital clean and organized

Requirements/Qualifications:

• Ability to work 2 Saturdays per month is required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered:

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy. 

Pay Range: