Eastern Animal Hospital has beene referred to as “Baltimore’s Best Vets”, and we are thrilled to serve our clients in a state-of-the-art facility with wellness care, urgent care, surgery, doggie daycare, and luxury boarding services. We are an AAHA accredited practice, a designation that few practices in North America have been awarded!

This is a Patient Care Department Head role. Under general supervision, the candidate will oversee the overall daily management and direction of the hospital related to patient care and medical support/technical services. The individual provides leadership, planning, staff management, patient management, learning & development, as well as operational oversight so that the practice can achieve its goal of providing superior customer service to its clients and excellent medical care to its patients. Candidate would be responsible for overseeing three supervisors, 35+ technicians and assistants, and making sure everything runs smoothly in patient care, which is staffed 24/7, 365 days per year. Strong management skills are a MUST. 

The individual will work to continuously improve the patient/guest care and client experience in partnership with colleagues and fellow leadership. In addition, the individual will work collaboratively with the hospital management team, doctors, human resources and staff to ensure effective operations. The individual will be responsible for implementing policies and guidelines in accordance with compliance regulations and will have responsibility for patient and client care issues through delegation. This individual must be passionate about the teams they lead through compassion, building strong relationships, and being a servant leader.

The department head works closely with their direct reports to ensure there is open communication and accountability. The individual, with their direct reports, will manage performance of staff. The individual will be involved in staffing decisions of each division, training, scheduling and review and resolution of personnel scheduling issues when they occur. Assists with and/or executes other operational and managerial support duties, as assigned. Assists the veterinarians and other technicians with patient care and treatment, monitors hospitalized pets, maintains inventory, prepares prescriptions, performs routine in-house laboratory work, educates clients regarding veterinary care and procedures, and assists with surgical procedures.

The ideal candidate has 3 or more years of proven work experience as a supervisor or manager of a large dynamic team, has 5-7 years of experience in the animal care/veterinary field, is detail oriented, people oriented and able to work a flexible schedule. 

Pay: $65,000 - $70,000.00

• Patience & Compassion: Remaining professional while still making teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with veterinarians and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of veterinarians and sometimes patient owners. Picking up the needs of veterinarians and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

• Participate in creating and managing the operational organizational structure, and in anticipation of projected growth; establish and direct short and long-term clinical staffing plans; maintains ultimate responsibility for recruitment, negotiations, hiring, evaluating and disciplining employees directly, or through delegation to direct reports
• Collaborate with members of the team, including management staff, department heads, doctors, and other staff to support each other to enhance patient care, client service excellence, safety, training, implementation of best practices, practice growth, cost reduction, productivity, collaboration, and sound fiscal responsibility
• Ensures department is always committed to and working towards hospital goals, vision, and core-values
• Work as a member of the management team to help guide the preparation of short and long-range budgets based on strategic goals and objectives; manage the budgets of the various departments within the facility, and work with staff to achieve expected results
• Maintain the facilities at a high degree of cleanliness and all things shall be in order
• Ensures compliance with local, state and federal laws and regulations (i.e. DEA compliance)
• Attends staff and other meetings
• Is knowledgeable of all current hospital fees, policies, products and services
• Creates, executes, maintains, implements and upholds hospital policies and procedures based on best-practices as well as the hospital’s goals and objectives
• Provides and/or oversees the required training program for all departmental staff
• Through direct leadership and via appropriate delegation, manages patient care and flow
• Ensure all clients’ and patients’ needs are met to an exceptional standard
• Available to discuss, foresee and resolve client, patient and/or staff concerns
• Prepares department personnel work schedules and assignments, makes adjustments, when necessary
• Assists other supervisors or staff when issues arise between departments
• Performs employee evaluations on department staff and direct reports
• Leads personnel by example and through positive influence and motivation
• Provides quality assurance oversight/coordination and inventory support
• Addresses all departmental grievances and resolves them, as necessary
• Ensures that all required forms are used, signed and updated
• Assists the veterinarians and other technicians with patient care and treatment, monitors hospitalized pets, maintains inventory, prepares prescriptions, performs routine in-house laboratory work, educates clients regarding veterinary care and procedures, and assists with surgical procedures.
• Demonstrate warmth, courtesy and professionalism in all interactions with clients; exercise compassion and care in all interactions with patients.
• Communicate with veterinarians and practice team members including client discussions, patient plans, client concerns, etc.
• Any other duties as assigned.

• Ability to work on weekends as required
• 3 or more years of proven work experience as a supervisor or manager of a large dynamic team is required. 5-7 years of experience in the animal care/veterinary field is desired.
• Bachelor’s degree in business administration, healthcare administration, management or a relevant field is preferred. Equivalent knowledge, training, experience and education will be considered.
• High school diploma required.
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
• Practice OSHA safety techniques including proper PPE
• Basic math and the ability to calculate medication dosages
• Basic computer skills, familiarity with MS office applications, etc.
• Strong communication skills to ensure patient safety

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program
• Personal Pet Care Discount

Benefits offered may vary depending on full or part time employment status according to company policy.